Refund policy

In accordance with the provisions of Australian Consumer Law (ACL), as enshrined in Schedule 2 of the Competition and Consumer Act 2010 (Cth), our company's return and refund policy has been meticulously crafted to delineate the circumstances and conditions under which consumers may, or may not, exercise their rights concerning goods purchased through our sales channels. It is imperative that all purchasers thoroughly review this policy before proceeding with any transaction, as the act of purchase constitutes tacit acceptance of the terms specified herein.

Section 1: Preamble on Consumer Rights under the ACL

The ACL confers certain consumer guarantees that cannot be excluded, restricted, or modified by any contract. These guarantees include, but are not limited to, that goods are of acceptable quality, fit for their disclosed purpose, and match their description. Should goods fail to comply with one or more of these guarantees, the consumer may be entitled to a remedy, which may consist of a repair, replacement, or refund, depending on the nature of the "failure"—whether it is major or minor. The determination of the severity of the failure rests with the supplier, in accordance with the principles established by the ACL and the guidelines of the Australian Competition and Consumer Commission (ACCC).

Section 2: Specific Nature of Our Products and Implications for Return Policy

The products offered by our company are inherently characterized by a high degree of uniqueness and, in certain instances, by artisanal production or an origin that dictates natural variations. Consequently, it is fundamental to understand that:

  • Minor Variations and Discrepancies: The images or descriptions provided on our sales channels are to be considered illustrative and may not reproduce with absolute precision every single attribute of the final product. Slight discrepancies in color, size, texture, shape, or other aesthetic characteristics between the product received and its digital or descriptive representation are to be considered normal and do not, in themselves, constitute a "failure" under the ACL that would entitle a remedy. Such variations are an integral part of the unique nature of our items.
  • Minor and Pre-existing Imperfections: In certain cases, products may exhibit minor imperfections, slight wear, or characteristics that, while not compromising the essential functionality of the good, denote its uniqueness or non-serial origin. Should such "defects" be explicitly indicated in the product description at the time of purchase or be reasonably foreseeable given the nature of the good (e.g., vintage products, items with rustic finishes, or non-uniform natural materials), they will not be considered a "failure" that legitimizes a return or refund.
  • Fitness for Disclosed Purpose: The purchaser is responsible for ensuring that the product is fit for their specific needs prior to purchase. We do not assume responsibility for the unsuitability of the product for particular purposes not explicitly stated or guaranteed by our company.

Section 3: Exceptions to the Practice of Returns and Refunds

Notwithstanding the indispensable consumer guarantees set forth in Section 1, our company policy stipulates that, due to the intrinsic nature of our products and for reasons of operational and environmental sustainability, we do not accept returns or provide refunds for the following reasons:

  • Change of Mind: Returns or refunds are not permissible if the consumer simply changes their mind regarding the purchase, no longer finds the product to their liking, or desires a different item.
  • Minor Deviations from Description or Image: As detailed in Section 2, aesthetic variations or slight discrepancies from online representations do not constitute a valid reason for a return or refund.
  • Known or Accepted Issues or Defects: If a product exhibits imperfections that were clearly communicated or implied in the product description prior to purchase, or if the consumer had the opportunity to inspect the item and proceeded with the purchase, a return or refund will not be granted for such issues.
  • Pollution and Environmental Impact: We are firmly committed to reducing the ecological footprint of our operations. The return process, which often involves the multiple transportation of goods, generates significant emissions and resource consumption that we intend to minimize. Therefore, our policy also reflects this commitment to sustainability, discouraging returns not strictly necessary under the ACL.

Section 4: Procedure for Claims under Consumer Guarantees

Should a consumer believe that a product does not comply with one or more consumer guarantees under the ACL (e.g., due to a "major failure"), they are required to notify our company in writing within a reasonable time from the discovery of the alleged failure. The notification must include:

  1. A detailed description of the alleged failure.
  2. Photographic or video evidence, if relevant.
  3. Proof of purchase.

We will evaluate each claim individually, in accordance with the requirements of the ACL. If, at our sole discretion and based on an objective assessment, we determine that a product exhibits a major failure that cannot be remedied or a minor failure that cannot be resolved within a reasonable time, we may offer an appropriate remedy as provided by Australian law. Such a remedy may not necessarily include an immediate refund but rather a repair or replacement, depending on the circumstances.

Section 5: Final Provisions

This policy is subject to periodic review and applies to all sales made by our company within Australian territory. The purchase of any product implies full and unconditional acceptance of all terms and conditions set forth herein. Consumers are strongly advised to consult the ACCC website or seek independent legal advice to fully understand their rights and obligations.